Privacy Policy

1. Introduction

SubtitleShift ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our subtitle editing web application at subtitleshift.com (the "Service").

Please read this Privacy Policy carefully. By using the Service, you consent to the practices described in this Privacy Policy.

2. Our Privacy-First Approach

SubtitleShift is designed with privacy as a core principle:

3. Information We Do NOT Collect

We want to be clear about what we do not collect:

• We do not collect, upload, or store your subtitle files
• We do not collect, upload, or store your video files
• We do not access the content of your subtitle text
• We do not collect personally identifiable information unless you provide it (e.g., for support)
• We do not use cookies for tracking purposes

4. Information We Collect

4.1 Analytics Data

We use Google Analytics to understand how users interact with our Service. This includes:

• Pages visited
• Features used (timestamp shift, video preview, etc.)
• Browser type and version
• Device type (desktop, mobile, tablet)
• Operating system
• Approximate location (country/region, not precise)
• Duration of visit
• Referral source (how you found us)

This data is anonymized and used only to improve the Service. You can opt out of Google Analytics by using browser extensions like uBlock Origin or Privacy Badger.

4.2 Local Storage Data

We use your browser's localStorage to store:

• Your Pro license key (if purchased)
• Your theme preference (dark mode/light mode)
• Auto-save data for your current editing session

This data is stored only on your device and is not transmitted to our servers. You can clear this data at any time through your browser settings.

4.3 Payment Information

When you purchase SubtitleShift Pro, payment processing is handled entirely by Paddle.com Market Limited ("Paddle"), our Merchant of Record. Paddle collects:

• Billing information (name, address, email)
• Payment information (credit card details)
• Transaction details (order number, purchase date, amount)

We do not have access to your payment information. Paddle's privacy practices are governed by their Privacy Policy.

4.4 Support Communications

If you contact us for support at info@subtitleshift.com, we collect:

• Your email address
• The content of your message
• Any information you choose to provide (e.g., screenshots, error details)

We use this information solely to respond to your inquiry and improve our Service.

5. How We Use Your Information

We use the limited information we collect for the following purposes:

• To provide and maintain the Service
• To understand how users interact with the Service and identify areas for improvement
• To diagnose technical issues and improve performance
• To respond to support requests
• To detect and prevent fraud or abuse
• To comply with legal obligations

We do not sell, rent, or share your information with third parties for marketing purposes.

6. Third-Party Services

We use the following third-party services:

6.1 Google Analytics

We use Google Analytics to analyze website traffic and usage patterns. Google Analytics may use cookies and collect data about your use of the Service. For more information, see Google's Privacy Policy.

6.2 Paddle (Payment Processor)

Paddle.com Market Limited processes all payments and is our Merchant of Record. Paddle's use of your personal information is governed by their Privacy Policy.

6.3 Vercel (Hosting)

Our Service is hosted on Vercel. Vercel may collect technical information such as IP addresses and access logs for security and performance purposes. See Vercel's Privacy Policy.

7. Data Security

We take data security seriously:

• All data transmission is encrypted using HTTPS/TLS
• We use industry-standard security practices to protect our infrastructure
• Access to any collected data is restricted to authorized personnel only
• We regularly review and update our security measures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights and Choices

You have the following rights regarding your information:

• Access: You can request information about the data we hold about you
• Correction: You can request correction of inaccurate data
• Deletion: You can request deletion of your data (except what we're legally required to retain)
• Opt-Out: You can opt out of analytics tracking using browser extensions
• Data Portability: You can request a copy of your data in a portable format

To exercise these rights, contact us at info@subtitleshift.com.

9. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@subtitleshift.com, and we will delete such information.

10. International Users

If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

By using the Service, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Updating the "Last Updated" date at the top of this page
• Posting a notice on our website
• Sending an email to registered users (if applicable)

Your continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: